PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
*If your item is faulty or you received a different item to the one you ordered, we can help you with the return process.
We do not accept returns for other reasons, such as a simple change of heart or a size error.
Unfortunately, exchanges are not available.
If you would like an exchange, please return the item you received and place a new order.
*If you wish to make a return, please check the Q&A board to see if the item you received meets Viaplain's return criteria.
- Return requests must be made within 7 days of receipt.
- In your return request, please upload at least one photo of the problematic part of the item.
*Viaplain reserves the right to refuse returns that do not meet the above criteria.
*Damage or loss of accessories such as tags, hangers, packaging, etc.
*Stains, odours (perfume, air freshener, body lotion, etc.) or other signs of wear have damaged the value of the product.
*The product has been damaged by washing other than as specified on the care label.
*In the event of a return for reasons attributable to us, the shipping costs will be covered by Viaplain.
Products sent without prior authorisation cannot be returned and you will be responsible for all costs incurred.
Customs and VAT will be deducted and refunded upon return, so please check with your customs office.
*Shipping costs are automatically calculated based on weight.
*If you request a return within the site, it will be processed automatically. (You can repackage the item and deliver it to the courier when he visits)
*When sending the product, please repackage all components in the same condition as you received them.
*Please allow 1-2 weeks for your return to arrive at our warehouse.
*Once your return has been shipped, please allow 2-3 business days for us to inspect and process your return.
*Refunds for returned or cancelled orders take 3-5 business days.
*Take into account that some products may require additional time for shipping and processing.
*Orders are shipped after payment is received.
*The recipient is responsible for international shipments that may be subject to import duties and taxes.
Please note that these charges are imposed by the destination country and are beyond Viaplain's control.
*If the recipient refuses to accept the parcel, the order will be returned to us and will not be reshipped.
The related costs (return shipping, customs duties, etc.) will be deducted from the refund amount.
(04604) DONGHO-RO 17GIL 81, JUNG-GU, SEOUL, REPUBLIC OF KOREA
TEL / 070.8839.9756
WHOLESALE / viaplain1@naver.com
PRESS / viaplain5@naver.com
VILLA DE VIAPLAIN
(04604) 2F, DONGHO-RO 17GIL 81, JUNG-GU, SEOUL, REPUBLIC OF KOREA
MON – FRI / 1 – 7 PM (SAT, SUN & HOLIDAY OFF)
RESERVATION : 070 - 8839 - 9756
070-8839-9756 MON-FRI : 1PM - 7PM / SAT-SUN HOLIDAY OFF KEB HANA 599-910033-34204 예금주 : 주식회사비아플레인